Refund policy

We guarantee the quality of our product until delivery. After your balloons been delivered, they will be your responsibility to look after. This also applies to venue deliveries. We are not responsible for what occurs after delivery. 

Due to the delicacy of balloons we do not offer third party couriers. If something occurs on the way to deliver your balloons we will return to our shop, create a new arrangement and re-deliver. 
In the event we are unable to deliver or leave your items will be returned to us and a re-make and re-delivery fee will apply. No refunds will be given on returned items. 

Our delivery time slots are 11am-3pm and 3pm-7pm on weekdays and 9am-1pm, 12pm-4pm, 3pm-7pm on Saturday & Sundays. However it is possible for delivery to happen outside of given time windows due to reasons we cannot control. Things like road closure, traffic or accidents may cause delay. We do our absolute best to make sure all orders are delivered as soon as possible and in time. Refunds will not be given on late deliveries. 

Refunds may be given in the days prior to delivery and will be looked at on a case by case basis. Please contact us immediately should you wish to cancel your delivery.

For more information please visit out Delivery Information page.

Should you have any concerns regarding delivery or refunds please contact us.